Your Privacy Is Our Responsibility

Introduction & Scope

77bat ("we", "us", or "the platform") provides a safe and trusted online casino and betting experience for users in Bangladesh. Ensuring the security and privacy of your personal information is one of our highest priorities.

This Privacy Policy ("Policy") describes what information is collected from you when you use 77bat's website, mobile platform, and related services, how that information is used, and under what circumstances it may be shared with third parties.

By using our services, you are considered to have accepted the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our services and contact us with any questions.

What Information We Collect

77bat collects various types of information used to manage your account and improve service quality. This information can be divided into the following categories:

a) Identity Information

• Full name
• Date of birth (for age verification)
• Email address
• Mobile number
• Current address
• National ID (NID) or passport number (where applicable)

b) Financial Information

• bKash, Nagad, or Rocket mobile banking number
• Bank account details (for withdrawals)
• Transaction history and amounts
• Deposit and withdrawal dates and times

c) Technical and Behavioral Information

• IP address and device type
• Browser and operating system information
• Time spent on the site and pages visited
• Gaming activity and betting history
• Information collected through cookies and similar tracking technologies

Purpose of Information Use

77bat uses your information for the following legitimate purposes:

• Account Management: To complete registration, login, and account verification processes.
• Financial Transactions: To process deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
• Bonuses and Promotions: To accurately deliver welcome bonuses and ongoing offers.
• Customer Support: To resolve your issues via live chat and email.
• Security: To detect and prevent fraudulent activity.
• Responsible Gaming: To identify addiction risks and provide timely support.
• Service Improvement: To further enhance user experience and platform performance.
• Legal Compliance: To comply with applicable laws and regulations and to cooperate with investigations.

Your information will never be sold to advertisers or used for any purpose not stated in this Policy.

Cookies & Tracking Technologies

77bat uses cookies and similar technologies to improve your browsing experience.

Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Store language preferences, themes, and other personalized settings.
• Analytics Cookies: Help us understand which parts of the site are used most.
• Security Cookies: Prevent fraud and unauthorized access.

You can disable cookies by changing your browser settings, though doing so may affect some platform features.

Information Sharing and Disclosure

77bat does not sell, rent, or disclose your personal information to third parties for marketing purposes. However, information may be shared in the following specific circumstances:

a) Service Providers

Only the necessary information is shared with our trusted partners who provide services such as payment processing (bKash, Nagad, Rocket, bank transfer), game delivery, cybersecurity, and customer support. These partners are obligated to handle information in accordance with our guidelines.

b) Legal Obligations

Information may be disclosed when required by a court order, a lawful request from an investigative authority, or applicable law. In such cases, we will only provide the information legally required.

c) Fraud and Security

If fraudulent activity, money laundering, or a threat to site security is identified, relevant information may be shared with the appropriate authorities.

Data Security Measures

77bat has implemented modern technical and organizational measures to keep your information secure:

• SSL Encryption: All data transfers are encrypted using SSL/TLS technology.
• Secure Servers: Information is stored on servers protected by firewalls and anti-malware systems.
• Access Control: Only authorized personnel can access specific information.
• Two-Factor Authentication: A two-factor authentication system for additional account security.
• Regular Security Audits: Regular security tests are conducted to identify system vulnerabilities.
• Fair Play System: Verifiable random number generators are used to ensure transparency in gaming outcomes.

However, complete security on the internet cannot be guaranteed. You are therefore advised to keep your password confidential and to end your session after logging in from an unfamiliar device.

Data Retention Period

77bat retains your information according to the following policy:

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Financial transaction data is retained for the applicable period after account closure as required by legal obligations and dispute resolution needs.
• Marketing Data: Such communications are stopped once you unsubscribe.
• Technical Logs: Retained for a limited period for security review purposes.

Information that is no longer needed is securely deleted or anonymized.

Your Rights

As a user of 77bat, you have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to Restrict Processing: The right to request that processing of your information be limited in certain cases.
• Right to Object: The right to object to the use of your information for marketing purposes.
• Right to Data Portability: The right to request your information in a commonly used format.

To exercise these rights, contact us at [email protected]. We will review your request within a reasonable timeframe.

Protection of Minors

77bat provides services only to those aged 21 and above. We do not knowingly collect information from any minor.

An age verification process is followed at the time of account registration. If we become aware that a minor is using our platform, that account will be immediately closed and the associated information will be deleted.

Parents are requested to use parental control software to ensure their children cannot access platforms of this kind.

Third-Party Integrations

77bat's platform uses software from various game providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft. These providers may have their own privacy policies, which apply to information collected within their platforms.

We are not responsible for the privacy practices of any third-party website or service beyond the direct provision of services on our platform. It is advised to read the privacy policy of any third party before interacting with them.

Policy Changes and Updates

77bat reserves the right to change or update this Privacy Policy as needed. If any significant changes are made, we will notify you in the following ways:

• By updating the "Last Updated" date at the top of this page.
• By sending a notification to your registered email address.
• By displaying a clear notice when you log in to the platform.

Continued use of the service after any changes will be considered acceptance of the updated Policy. It is recommended to review this page regularly.

Contact & Complaint Resolution

If you have any questions, concerns, or complaints about this Privacy Policy, our data protection team is ready to assist you.

Please contact us to submit any requests related to your information (correction, deletion, access, etc.). We will generally aim to respond to your request within business days.